Shift your expectations

Expectation is one of the most maddening belief structures you will ever encounter. At its best, expectation helps us easily, and transparently, manifest our beliefs in a variety of ways. At its worst, it stands in the way of conscious creation and blocks the creative universe from delivering our dreams in fun and exciting ways.

We speak frequently of having “high expectations” of people, places and events. We talk also of having our expectations dashed when they’re not met. But what is expectation? In terms of conscious creation, expectation can be thought of as a conscious belief that you anticipate will come to fruition. It’s usually a belief you don’t give a second thought to coming true.

You convince yourself that a particular belief is set to play out and you wait for the universe to deliver it. For example, you believe that the sun will rise every morning; therefore, your expectation is fulfilled when you see the sun crack the Eastern horizon. Expectations are formed primarily by surface beliefs and are the property of the ego. The ego wants to protect and advance the self and then sets rules around the way the world should work.

If the universe doesn’t deliver our beliefs to us in the way we expect, we become frustrated. We blame others and ourselves. We question our expectations and wonder where we got off course. Thoughts such as what did I do wrong? or why did she do that? come into play when expectations aren’t met. In these cases, expectation seemingly works against us and causes frustration, sadness or anger.

Years ago, the first lesson a spiritual teacher suggested to me was to drop all expectations. When I asked why in protest, she told me that expectations would always let us down and that we couldn’t rely on the universe to deliver things to us exactly the way we want. Talk about an expectation! While I appreciated the idea behind this teaching, it didn’t sit well with me. I thought there must be a way to incorporate expectation into everyday life that makes sense.

Expecting the worst

Expectation of negative events is a sure-fire way to make sure they come true. And in this sense, expectation can at times act as hypnosis if we’re not careful. Think about winter and the dreaded cold and flu season. Your coworker walks through the office sneezing and coughing. “Great, now I’m going to get sick,” you wail to your coworkers. You have just expressed expectation that you’re going to get sick and more often than not, you will.

Another example is seen frequently when you hear of a celebrity death. How many times does news break about a famous person’s passing when someone mentions the “rule of three,” that fictitious rule that says that bad things will always come in threes? We expect it and then watch the news waiting for two more people to drop dead. We search for the verification that this expectation will be fulfilled.

Negative expectations are sometimes hard to catch as we’ve conditioned ourselves into believing that “it’s just the way it is.” And it’s this kind of negative expectation that can hurt us the most. We’ve been brought up believing that bad situations will always get worse before they get better. We believe a bad economy will negatively affect our abundance. We “plan for the worst and hope for the best” and in the process find ourselves faced with expectation’s actualization, giving us exactly what we thought we’d get.

Fearful expectations cause us to look at the world through a different filter, a fearful filter. That filter then causes us to reorganize thoughts around fear, creating more fear and eventually causing a big manifestation of fear. It’s a viscous cycle and can set up some difficult challenges in the future.

Setting high expectations

The other main area where expectation trips us up is when we set ours too high. I am guilty of this frequently when I go to restaurants. I expect good customer service when I go out to eat. When my expectations aren’t met, I’m upset and bewildered. It took me a long time to even think about adjusting my own expectations or even shifting them to a different perspective. To my untrained eye, I was simply at the mercy of uncaring workers.

When we expect other people to behave in certain ways—positively or negatively—we’re in for an awakening. It can be a rude awakening or a pleasant awakening. True, law of attraction will generally bring us those things that match our vibration and our beliefs. However, it’s sometimes the hidden beliefs that attract others and their actions and those hidden beliefs often get attached to expectations.

Here’s an example using my restaurant expectations: I expect good service at a fancy restaurant. So when I sit down, I’m prepared for exceptional service. If expectation was the only criteria and I believed it fully, I’d get good service. But what if I have a hidden belief about being worthy of good service, a belief I’m unconscious of? A small, hidden belief that says I don’t really deserve to be treated well at all. That smaller, corollary belief then attracts its own reality, which may manifest as bad service. If I remain unaware of the underlying belief, I think my expectations have failed me.

So what good is expectation?

As I’ve thought about this over the years, I’ve discovered the benefit of expectation is to apply it generally without getting too specific. Trying to control the specific outcome of any situation or person can be wrought with difficulty and frustration, so ratcheting back to a more generalized approach helps frame our expectations in a more positive light.

Structuring expectation in a positive, general way can help train your conscious and subconscious mind to look for evidence of your expectation and diminish frustration if it’s not met. Consider these types of positive expectation statements:

I expect to learn something from every situation.

I expect to find the best in this.

I expect that no matter what happens, I’ll be safe.

I expect that everything happens in the proper time/space sequence.

I expect that anything that happens to me is in by best interest, even if I can’t see it now.

Similarly, becoming mindful of our negative or fearful expectations and then eliminating them can help move us in the right direction. Watch out for these damaging expectations:

Things will continue to get worse before they get better.

The economy is going to affect my bottom line.

No one cares what I think.

People are bad drivers.

It will take me forever to get through security.

Some of these statements can seem over generalized but you can appreciate the sentiment behind them. Rather than eliminate all expectations, let’s shift them to a more positive, generalized belief and allow ourselves some space to let the universe work it’s magic.

You CAN fight city hall (without actually fighting): United Breaks Guitars (Book Review)

Editor’s note: From time to time I will be reviewing books related to conscious creation, self-development, law of attraction and other subjects of interest to my readers. I’ll note on each book review if I purchased the book myself or if I obtained a review copy from the publisher.

When a careless United Airlines baggage handler threw musician Dave Carroll’s guitar across the tarmac in March 2008, little did he know he’d strike a chord with millions of air travelers around the world. On that fateful day, Carroll’s guitar would suffer severe damage and set in motion one of the most successful viral music videos to date. That video lead to a global conversation about customer service, social media, self-empowerment and the value of doing the “right thing.”

United Breaks Guitars is the written follow-up to Carroll’s YouTube video and is an intriguing story that will certainly be of interest to anyone involved in customer service, public relations and social media. It is also an excellent example of how applying conscious creation concepts to a challenge can yield fruitful results both in the marketplace and in life.

Background

After Carroll discovered his broken guitar, he spent almost a year trying to get compensation from United Airlines for repairs. At each step, he was turned away, the result of a poor customer service policy that favored United and not its customers. As his frustration mounted, he began searching for ways to share the experience with others that would cause United to take heed.

Rather than turn to legal action, Carroll decided on the one area he knew best: music. He vowed to write a series of songs and make corresponding videos to be placed on YouTube. The first song, “United Breaks Guitars,” was posted on July 6, 2009 and took only days to reach a million viewers, his original goal. In that first week, his message reached around the world and he became sought by media outlets to talk about the experience.

The idea worked, prompting United Airlines to engage him in conversations about the experience and the video. But perhaps more impressively, the United Airlines stock price actually dropped as a result of the video’s success. It’s fair to note that United did finally own up to the mistake, apologize for it and offer compensation for the repairs.

Today, with more than 12 million hits on YouTube, the video trilogy continues to gain steam while Carroll has become a sought-after speaker and consumer advocate. United Breaks Guitars dissects the experience in minute detail and gives readers a chance to understand the circumstances, the musician and the social media phenomenon that resulted from one mishandled piece of luggage.

Overall, this is an excellent account of Dave Carroll’s United experience and is useful for anyone interested in or working in customer service, social media, branding or the music business. It’s a quick, easy read and gives the audience a thorough look into the implications of social media in the marketplace and the ability for one person to truly make a difference. The book, however, may also be of interest to readers familiar with new age concepts.

New Thought Connections

When I saw United Breaks Guitars on the Hay House review website, I was intrigued: why is Hay House—the largest publisher of self-development books—producing a book about business, customer service and social media? I must admit I hadn’t heard of Carroll’s experience prior to seeing the book title, but a quick read of the description convinced me I’d like to learn more. As a public relations/marketing director by day and conscious creator writer by night, the book seemed right up my alley.

The main storyline of UBG is certainly applicable to general business. Parts of the book read like a university textbook on customer service 101 and what can go wrong when businesses don’t take care of their customers. But it’s the understory of UBG that gently leads readers to understand the power one person can bring to the marketplace—and the world—with a good idea and a cause.

Non-confrontation

What’s important to note and what most media accounts of Carroll’s experience omit is the fact that he was not out for revenge against United, quite the opposite. Instead, he was intent on making things right in a way that respected everyone involved. So, when he vowed to write songs and produce videos about the customer service challenge, he was very clear in his goals:

“The success of UBG was not about anger or confrontation,” Carroll writes. “From my perspective, my goal was never to get revenge, but rather to compel United to take responsibility and to see that hurting their customers is damaging to their own business. I wanted them to see that there aren’t two sides to consumer stories like mine, just one: the right side. While revenge is a negative and angry emotion, my approach was anything but vengeful.”

That respectful nature was part of a larger approach, which Carroll describes as “non-confrontational.” Like many authors in Hay House’s catalog, the singer/songwriter realized that coming across as bitter and rude wouldn’t really get to the heart of the matter and could actually escalate the tension further.

With a good idea in place, Carroll enlisted the help of family and friends to make his music videos and all were more than happy to help. After all, many people at some point in their lives have had a bad air travel experience and most people thought this would be an excellent way to get United’s attention. Also, his musician friends were very supportive, knowing how important the instrument was to the performer. He was on to something big.

“Call it intuition, but I absolutely knew that I was at the start of what would be a very long process, so I made two vows to myself that day: first, I would not give up until this matter was resolved to my satisfaction; and second, I would never lose my temper in any of my interactions. I would do my best to be respectful to everyone I encountered, knowing that they were simply trying to do their job within the rules they were given,” he writes.

Carroll obviously understands new thought concepts and applied them (knowingly or unknowingly) to the situation at hand. His grace-under-fire handling of the customer service issue cut through months of deadened leads and caused an airline—and the world—to stand up and take notice. As the video gained popularity and Carroll began doing media tours, he quickly understood how letting go of results and remaining focused on his goals would help move things forward.

“As has happened so many times in my career, there were plenty of reasons to wait until all the conditions were better in order to move ahead. But once again, I took a leap of faith that doing the best you can with what you’ve got always leaves you better off than having done nothing at all. I was reminded that stepping up to make the most an opportunity is when magic occurs and that the right people will always appear for you, at just the right time, but you have to first show up yourself.”

That approach would allow the songwriter to take advantage of synchronicities that came his way, including friends and strangers donating time and effort to make the videos and help him with his new career as a consumer advocate. The first video became successful so quickly that Carroll was forced into the limelight with little or no direction. He was pioneering a new way of taking on a giant corporation through social media and the idea was working.

Nice guys finish first

What becomes immediately apparent when reading UBG is Carroll’s understanding of the power new age thought. While so many in the main stream media turned the story into that of “one guy taking on a giant corporation,” Carroll focused on doing the right thing for himself, United and seemingly-powerless consumers everywhere.

At each step in the story, the musician kept a clear head and remained focused on telling the story the way he wanted. He stuck to the facts, letting others draw their own conclusions about United or about customer service, and in the process, reveals to the reader what happens when a nice guy is compelled into action.

Millions understood the frustration, anger and bewilderment he felt with the United experience and he’s received email after email of similar stories. He’s been recognized in airports and venues around the world as the “United guy,” and he’s been able to focus that popularity into new ventures.

In addition to his music, Carroll has launched a secondary career as a consumer advocate, sharing his United story with audiences and also helping co-found the website Gripevine (https://gripevine.com), where frustrated consumers can post messages to businesses large and small in hopes of getting satisfaction. He’s become an ombudsman of sorts, standing up for the little guy and leveraging his new contacts to help businesses learn to take care of their customers.

He also used the theory of “pay it forward” as he found success with the YouTube version of UBG, donating United’s financial compensation to people and organizations that needed a little extra boost. The video and corresponding story have since been used by organizations large and small as training material about customer service and social media.

What struck me most when reading United Breaks Guitars is Carroll’s overall life philosophy, how he turned each step in the United saga into a win-win for everyone involved. That life-approach is familiar to self-development readers who will resonate with Carroll’s mission statement:

 “Whatever I choose to engage in, I’ve decided to approach it with a caring and positive attitude, and I know that when I do, I attract more of the same. In the process, I’ll control the things within my reach and worry less about the things outside it.”

Overall thoughts

This is a deceptively complex manuscript. Carroll’s clear and simple writing make it a quick read yet the story line allows for different audiences to each get something out of the book. Business-type readers will appreciate the ramifications of social media on the bottom line; consumer advocates will resonate with his ability to get United to act; while personal-development readers will take home examples of living a consciousness-centered life.

While you’re at it, check out Carroll’s first “United Breaks Guitars” YouTube video or check out some of his other music. In particular, “Now” is a beautiful ballad based on the work of Eckhart Tolle and other new thought pioneers.

United Breaks Guitars is available from these booksellers:

FTC Disclosure notice

I received this book for free from Hay House Publishing for review. The opinion in this review is unbiased and reflects my honest judgment of the product.